To improve your service, you must know what the problems are that need to be fixed. In order to do that, you need to better understand how it feels to be one of your customers.
In this course, we will try to be a bit critical 🧐. We will try to change our view regarding our own services. And we will go out and discover what our customers and users really think about our services.
What you’ll learn
In this course, you’ll discover some tips and principles that will help you find out if you make your customers feel like shit. You learn that
- Before asking customers feedback, you need to change your mindset,
- Testing is something that never really stops, and
- You shouldn’t believe what people say but look out for what they do.
This course has 8 little videos ready for you. So, let’s get started with the first rule of thumb in this course which is called: “Eat Your Own Shit.” Yep, that’s a pretty poetic start for a new chapter, I know 😜.