Digital prototyping for not having crazy expectations with tools

Digital prototyping for not having crazy expectations with tools

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Free Course: Everyday Service Design

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Introduction

  • This is a beta course
  • The three levels of Service Design
  • The feedback that motivated me to create this course
  • Are these only Service Design skills?
  • This is not a miracle or reciepe book but an unlocker

How I use Service Design skills to suck less in my relationships

  • Empathy for family-in-law survival
  • Systems for not sucking too much in relationships
  • Expectation setting for clearer relationships
  • Separating content from emotion for understanding my wife
  • The customer is king proverb for taking responsability, but not being a victim
  • Interviews to survive boring dinner parties
  • ➕ Going further: Interview course
  • Contracts to set expectations

How I use Service Design for a better Mental Health

  • Affinity mapping for mental health
  • Expert knowledge for the discovery of mental health tools
  • Writing for self understanding

How I use Service Design to grow as an adult

  • Prototyping for lifestyle exploration
  • ➕ Going further: Interview with life coach Maaria Tiensivu
  • Interviews for learning from people who already went through it
  • It's not a bug mindset for deeper acceptance

How I use Service Design skills to survive adult life

  • Backstage processes for admin bullshit
  • Backstage understanding for better customer support negotiation
  • Digital prototyping for not having crazy expectations with tools
  • Cognitive psychology for little life hacks
  • Ideation to not be trapped in cultural defaults
  • ➕ Going further: Ideation Course
  • Personas to express what I need

How I use Service Design skills to be an okay dad

  • Design Principles for coherent education
  • Ideation to survive the "no" age of my kid
  • Interviews and observation to not panic as a parent
  • Prototyping for funnier play sessions

Going further

  • One idea to remember and one exercice
  • Explore Service Design
  • Explore the Service Designer mindset
  • Explore my Q&A
  • For the geeks: How I prepared this course
  • Thank you note and licence4