What does a service designer do?

What does a service designer do?

My two cents

In my free course, "What is Service Design?" I summarise what a service designer does in these four activities:

  1. Research: Understand what people want or need

  2. Sense-Making: Summarize what they have learned

  3. Ideation: Come up with 100 new fancy solutions

  4. Prototyping and testing: Build new solutions for testing and help implement them once they are tested

Outside of these specific service design tasks, service designers also have to do the usual tasks that any other knowledge worker does, like, for example do project management, share their ideas and onboard others to understand them better.

Q&A: Basics of Service Design

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  • ▶️ Does every service need service design or just a specific type?

Basic definitions

  • What is Service Design?
  • Is this a product or a Service?
  • What are other names used for service design?
  • Is there a common acronym for Service Design?
  • What is service thinking?
  • Is service design strictly for digital services?
  • What are typical examples of industries in the service sector?

The work of a service designer

  • What does a service designer do?
  • How to implement a service you deliver correctly?
  • What are the parts of the Service Design job I love the most, and which ones are the ones that I hate the most?