This clip is part of a one-hour-long webinar about the Future of In-House Service Design with Marc Fonteijn. You can watch the full webinar here.

In summary

• To prevent burnout, provide support and growth opportunities for service design professionals

• Hiring a team instead of a single designer is recommended (even if it means hiring multiple part-time designers)

• Establish a clear mandate, first project, to ensure success

• Consider growth paths and facilitate career development for service design professionals