Introduction
In this second part of the course, you'll learn five principles to create good enough service blueprints quickly. You'll discover that you should:
Summarize your service blueprint in 4 big stages or moments
Start with how it feels for the user
Highlight where shit happens in the service
Show what happens behind the scenes
Prove that your blueprint is grounded in field research and data
And there will be a bonus one, but this is a surprise.
Okay, let's get started with the first principle.