Q&A: Service Blueprints and Journey Maps
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The basics of a Service Blueprint

What's the definition of a Service Blueprint?
What are the steps for creating a service blueprint?
Why should I create a service blueprint?
What are the different types of Service Blueprints?
What are examples of Service Blueprints?
▶️ What am I missing out, if I don't have a service blueprint?
▶️ How to use feedback to improve a service blueprint?
▶️ What are some common mistakes to avoid when you create a Service Blueprint?
Why are some people renaming the Service Blueprint
Structure and format of a Service Blueprint

How can I bring together a marketing approach and service design approach in my service blueprint ?
What's a good structure for a Service Blueprint?
How can I improve the end of a Service?
What elements can I include in a Service Blueprint?
Making Service Blueprints less overwhelming

▶️ How can I make a Service Blueprint less overwhelming?
▶️ How do I manage the amount of detail on a blueprint?
▶️ How can I create a story around my service blueprint?
Future State Service Blueprints

How can I use a service blueprint as a prototyping tool?
As Is Service Blueprints

How can I use a service blueprint as a diagnostic tool?
▶️ Research to do before doing a Service Blueprint?
How do stakeholders use Service Blueprints?
Tools to create a Service Bluepprint

▶️ What tool can I use for people to fill out their own journey map?
How can I use a digital whiteboard to make a smarter service blueprint?
What are good tools to create a service blueprint?
Service Blueprints and other methods

What’s the difference between a service blueprint and a customer journey map?
Can a service blueprint be used in conjunction with other design tools and techniques?
▶️ Can you always combine a journey map and a blueprint?

Service Blueprints and other methods

3 Lessons