What the fuck is Service Design?

• Service design exists to solve business problems.
• Service design ensures clients stay competitive and increases value for customers.
• Service design breaks down silos and barriers between business units.
• Service design adopts a lean process with continuous iteration, design refinement and testing.
• A design thinking workshop is a kickoff in Sprint 0 for rapid requirements gathering in a flexible and adaptable development process.
• Service design is the future forward, and the future is gender fluid. 
• Innovation is dependent on team diversity, creative vision and tolerance for risk. 
• Success is measured against customer experience with traceable visibility into the end-to-end service.
• Old-fashioned values and good manners are critical assets for good service design.
• Service designers take notice and care about details: we have eyes behind our heads, really. 
• Service designers are polite, they pay attention, and they listen well.

An answer by Jenine Lurie