Jenine Lurie
What the fuck is Service Design?
Humans in Service design Manifesto:
Service design exists to solve business problems.
Service design ensures clients stay competitive and increases value for customers.
Service design breaks down silos and barriers between business units.
Service design adopts a lean process with continuous iteration, design refinement and testing.
A design thinking workshop is a kickoff in Sprint 0 for rapid requirements gathering in a flexible and adaptable development process.
Service design is the future forward, and the future is gender fluid.
Innovation is dependent on team diversity, creative vision and tolerance for risk.
Success is measured against customer experience with traceable visibility into the end-to-end service.
Old-fashioned values and good manners are critical assets for good service design.
Service designers take notice and care about details: we have eyes behind our heads, really.
Service designers are polite, they pay attention, and they listen well.
An answer by Jenine Lurie
New York, NY USA
Director, Innovation by Design