What's a good mix of expertise to have in a project?
What's a good mix of expertise to have in a project?
Q&A: Service Design Projects
Starting a Service Design project
Starting a Service Design project
Running a Service Design project
Running a Service Design project
Managing Client Relationships in Service Design Projects
Managing Client Relationships in Service Design Projects
In short: Benjamin Nanchen in his work mixes 4 lenses : usage, professional, academic and political. I go with three: people who live it, decision makers, experts (for all three I mix internal and external people).
My two cents
In the projects I run I like to have the following mix:
People who will live with the decison
Decision makers
Experts that can inspire: external, internal, topic related, finance, etc.
The order here fits also the amount of time is spent with each group. And I often start from the bottom of the list to create the framing for the work.
What do experts say?
In a webinar about Accessibility and Service Design, Benjamin Nanchen shared his approach for the types of people that need to be mixed together. In his accessibility projects it looks like this:
To go deeper on this topic watch the webinar with Benjamin, especially from: 10min10s.
Backstage of this article
This article was written and illustrated by hand on a refurbished Remarkable II tablet. The handwritten text was then automatically converted into typed text using Remarkable Connect service. If you are curious you can download the original hand written note.