The original question

“What tool should I use for this (each) project?" Should I use (apply) all of them? i.e. service blueprint, interviews, or first begin with Design Thinking?”

Summary of the video

• The choice of tools and methods for each project depends on the specific goals and objectives.

• It is important to consider what you want to achieve in the project before determining the appropriate tools and processes.

• While there is no one-size-fits-all approach, there are common tools that are often used, such as interviews and workshops.

Video transcript

This transcript was generated using Descript. So it might contain some creative mistakes.

What tool should I use for this? Or each project? Should I use, apply all of that, for example, service blueprint interviews, or first start with design thinking or the process in general. And I have a question here. I have an answer, which is quite simple. It's very different for every project.

At least that's how I see it, which means you can't always Say every project is the same, I use exactly the same process, or I use exactly the same tool. That's not how I work. But the question rather for me is What's What do we want to achieve in this project? And from there, think what are the tools and the processes we can use and follow that will help us the most and will help us to get quicker to the end result.

It really depends. And again, it starts with the question what do we want to achieve? But there is hope for you if you say, oh, but that's an answer, which is not an answer because you're just telling me it depends. Fortunately, there are also typical tools that people use almost every time.

For example, for me one of the tools that I use almost every time is interviews. Be it with stakeholders, be it with end users, just having conversations with people, trying to understand them, asking questions. That's one of the tools that kind of is key for me. Always depends how I use it, like the, but it's one that I often use.

And the other one is workshops, like getting people together in the same room to either prototype something, take decisions, co create, find ideas. I think these are two tools that I often use a lot. But again, it really depends on every project.

A community question

This question was asked by a community member for the second Service Design webinar. You can rewatch the full webinar for free with all the show notes and slides.

✨ Made with assistance of AI.

The transcript of the video was made using Descript, and the summary was made by using Notion.ai and the automated transcript with the prompt: "Make a summary with bullet points"