What Are My Favorite Team Sizes at Different Moments of a Service Design Project?

What Are My Favorite Team Sizes at Different Moments of a Service Design Project?

Illustration of a duo of people working side by side

In short:

  • For inspiration: As many people as possible through co-creative workshops

  • For making: Work in duos.

  • For decision making: Use existing organizational structures.


Inspiration Gathering: as many as possible

When it comes to inspiration gathering, I love having as many people involved as possible. This can mean dozens or even hundreds of participants. I like to do this through co-creative workshops. These sessions create a sense of togetherness and focus on one specific challenge. Not only do you make progress and gather diverse perspectives, but you also build a sense of community, and prepare people to the changes that might arrive later.

Building Stuff: work in duos

For building things, I prefer working in duos. One of the great things about duos is that it's easier to find times to work together. You don't have to juggle too many different schedules.

Also, working in pairs feels more usual to me, much like living with a partner. When it comes to making tiny decisions quickly, duos are super effective.

Decision Making: Use what exists

For the big decision-making moments, I usually rely on the existing structures within the organization. This often means working with a board, a committee, or a CEO.


Written with AI help
This article is based on an audio note I took while walking that was transcribed and cleaned using Audiopen. I then reviewed and improved the text by hand.

Q&A: Service Design Projects

Buy nowLearn more

Starting a Service Design project

  • ▶️ How to start a Service Design project?
  • ▶️ What are the reasons for product and service design or redesign?
  • ▶️ How to turn self help into a service?
  • Why should you name internal projects?
  • What is a rebriefing and why is it important?
  • What's a good mix of expertise to have in a project?

Running a Service Design project

  • ▶️ What are the deliverables of a Service Design project?
  • ▶️ What tools should I use for each Service Design project?
  • ▶️ What are some best practices for collaborating with a service designer on a project?
  • What’s the difference between an innovation funnel and an innovation tunnel?
  • What Are My Favorite Team Sizes at Different Moments of a Service Design Project?

The challenges of a Service Design project

  • ▶️ How do I get unstuck in a project?
  • What's the political or lobbying side of Service Design?
  • ▶️ What are the biggest challenges when it comes to designing new products or services?
  • What is a good metaphor to explain how to work with opposing feedback?

Managing Client Relationships in Service Design Projects

  • How do you bring every stakeholder up to speed in three slides?
  • How to avoid over committing and stupid decisions?