What modules do you use to rate customer satisfaction in an online business?
What modules do you use to rate customer satisfaction in an online business?
Q&A: Tools and methods for Service Design
The Net Promoter Score (NPS) is a good way to quantify the customer satisfaction: Net Promoter - Wikipedia
It’s a simple one question form that people can answer. The question is as follows
“How likely is it that you would recommend our company/product/service to a friend or colleague?”
Plenty of form tools allow you to ask an NPS question.