▶️ When should I use a stakeholder map or ecosystem map?

▶️ When should I use a stakeholder map or ecosystem map?

The stakeholder map and ecosystem map are not tools that l I use so often. Nevertheless, to me there are useful whenever I feel I need to better understand the context I'm working in.

Don't make them alone

Instead of making such stakeholders maps or ecosystems alone, I prefer to ask people to draw them for me. And then I can see what are the different understandings of the situation that exist within the same organization.

When to use them

If you work on very complex projects, that can be something that can be useful to understand the complexity of the, ecosystem you're working with.

When not to use them 

But I work usually on problems which are simple enough that these types of tools are not so helpful.

If we take the example of trying to improve the waiting time of a cafe, making a stakeholder map or ecosystem map will not help you so much. It might even create more chaos in your head.

A good rule of thumb

When you use mapping tools the question always is:  

Will more information help me better do my job?  

Sometimes the answer is yes, and sometimes the answer is no.

Q&A: Tools and methods for Service Design

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Finding and choosing tools

  • Where can I find Service Design tools and methods?
  • ▶️ I'm overwhelmed by the amount of tools, which ones should I really use?
  • What are examples of advanced Service Design tools?

Research tools for Service Design

  • ▶️ Which research methods should I use and when?
  • ▶️ How can I map what I know and don't know before starting a project?
  • What modules do you use to rate customer satisfaction in an online business?

Synthesis tools for Service Design

  • ▶️ What is an affinity map and how to use it?
  • ▶️ How can I describe or map my ideal customer?
  • ▶️ How can I make my SWOT analysis actionable?
  • ▶️ When should I use a stakeholder map or ecosystem map?
  • How can you create a very creative stakeholder map?

Decision making tools

  • ▶️ What's a good framework to differentiate the different roles of stakeholders in a project?