What are examples of advanced Service Design tools?

What are examples of advanced Service Design tools?

Enhanced Service Design tools from Oblo

The team at Oblo, who maintains the website servicedesigntools.org has worked on a few interesting ways of enhancing traditional tools used in Service Design with elements of Strategic Foresight, System thinking and Behavioral Change.

  • Future backcasting

  • Signal cards

  • Ecosystem Loops

  • System scenario

  • Impact Journey

  • Dynamic Personas

  • Behaviour Change Wheel

  • Transition Journey

Get the enhanced tools by Oblo

My own advanced Service Design tools

I've created a lot of templates and resources around Service Design. Most of them are made to make Service Design simple, but here two that are more for the advanced service designer:

Advanced Service Blueprint (Notion Template)

Create a complete Service Blueprint with automated analysis features directly in Notion.

Get the advanced Service Blueprint

Expandable Service Blueprint (Notion Template)

Share your Service Blueprint without overwhelming people by letting them choose which part to see first.

Get the expandable Service Blueprint


More advanced resources

On the Swiss Innovation Academy, I maintain a page with all my more advanced resources (templates, courses, etc.). These are not specific to Service Design but many can apply to Service Design too.

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Q&A: Tools and methods for Service Design

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Finding and choosing tools

  • Where can I find Service Design tools and methods?
  • ▶️ I'm overwhelmed by the amount of tools, which ones should I really use?
  • What are examples of advanced Service Design tools?

Research tools for Service Design

  • ▶️ Which research methods should I use and when?
  • ▶️ How can I map what I know and don't know before starting a project?
  • What modules do you use to rate customer satisfaction in an online business?

Synthesis tools for Service Design

  • ▶️ What is an affinity map and how to use it?
  • ▶️ How can I describe or map my ideal customer?
  • ▶️ How can I make my SWOT analysis actionable?
  • ▶️ When should I use a stakeholder map or ecosystem map?
  • How can you create a very creative stakeholder map?

Decision making tools

  • ▶️ What's a good framework to differentiate the different roles of stakeholders in a project?