Introduction

Introduction

Introduction

In this second part of the course, you'll learn five principles to create good enough service blueprints quickly. You'll discover that you should:

Summarize your service blueprint in 4 big stages or moments
Start with how it feels for the user
Highlight where shit happens in the service
Show what happens behind the scenes
Prove that your blueprint is grounded in field research and data

And there will be a bonus one, but this is a surprise.

Okay, let's get started with the first principle.

Free course: Service Blueprint for lazy people

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Introduction

What you'll learn

This guide focuses on simplicity and speed

WTF is a service blueprint?

Part 1: The blueprint template

Introduction

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Get the Minimal service blueprint template

The building blocks of the template

Part 2: Five principles for good Service Blueprints

Introduction

1. Summarize your blueprint in four stages

2. Start with how it feels for the user

3. Highlight where shit happens

4. Show what happens behind the scenes

5. Prove it!

Bonus principle: keep it under 10 blocks per stage

Going further

Well done, now get started!

Tips when using the template

Resources if you are not lazy

A little 🎁and your next courses

End notes

Thank you note

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