Licence

Licence


The original content prepared by Daniele Catalanotto for this book is provided under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0) Licence.

This means you are free to:

  • Share β€” copy and redistribute the material in any medium or format

  • Adapt β€” remix, transform, and build upon the material

Free course: Service Blueprint for lazy people

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Introduction

  • What you'll learn
  • This guide focuses on simplicity and speed
  • WTF is a service blueprint?

Part 1: The blueprint template

  • Introduction
  • 🎁 Create a Notion account with 10$ of credit
  • Get the Minimal service blueprint template
  • The building blocks of the template

Part 2: Five principles for good Service Blueprints

  • Introduction
  • 1. Summarize your blueprint in four stages
  • 2. Start with how it feels for the user
  • 3. Highlight where shit happens
  • 4. Show what happens behind the scenes
  • 5. Prove it!
  • Bonus principle: keep it under 10 blocks per stage

Going further

  • Well done, now get started!
  • Tips when using the template
  • Resources if you are not lazy
  • A little 🎁and your next courses

End notes

  • Thank you note
  • Licence