What's the right way to facilitate a workshop or meeting?

What's the right way to facilitate a workshop or meeting?

My two cents

There is not one way to facilitate workshops but rather a thousand ways to do it that depend on your personality, the group, the moment and the challenge to solve.

What experts say

«There are three spectrums along which you can consider facilitation style choices:

  • Scripted or improvisational

  • Spoken or visual

  • Space-filling or space-making

Think of these styles as knobs that you can twist to adjust to the culture of an individual meeting.»
​

— A quote from the book Meeting Design by Kevin M. Hoffman

What the community says

"It's all about finding a way that works best with the people you're facilitating for."

— Shubham Agarwal, a Service Designer at Designit

Personally, I think we need to switch styles depending on the moment. The right mix between these knobs is key.

— Ahmad Bilal, a Design Consultant

Q&A: Workshops and facilitation with Service Design

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Workshop fatigue

  • What is workshop fatigue or survey fatigue?
  • How do you combat workshop fatigue or survey fatigue?

Preparing a workshop like a service designer

  • What does it take to create a workshop?
  • Where can I find workshop templates and ideas?
  • How can you run a good workshop without preparation?
  • ▶️ What's the perfect meal and food for a workshop?
  • How can you improve the results of workshops?
  • How can I make sure my workshop ends on time?
  • When is it best to force a on-site workshop?
  • ▶️ How can I start the preparation of a workshop?
  • How long does it takes to create 3 workshop scenarios?
  • ▶️ How to make workshops exercices easier for participants
  • How to prepare workshop slides when there is no projector?
  • What apps do I use to plan my workshops?
  • Are homework exercices before workshops a good idea?
  • How to transform a workshop schedule in slides in one minute within Notion?

Custom workshop Canvases

  • Why do I love to make custom canvases for workshops?
  • What makes a good custom workshop canvas?

Workshops with a lot of participants

  • How can I facilitate workshops with a lot of participants?

Running and facilitating a workshop like a service designer

  • ▶️ What are different facilitation styles?
  • How do you create psychological safety in a workshop?
  • How can I use spirituality in a Service Design workshop?
  • What's the right way to facilitate a workshop or meeting?
  • How can I facilitate a workshop in multiple languages?
  • How to mix bottom-up and top-down approaches in a co-creative workshop?
  • How do you celebrate achievements in a creative way in a workshop?
  • What are passive boards and how to use them in workshops?
  • How Has My Use of Timers Evolved in Workshops?
  • How Can You Clarify Feedback from Decision-Makers?
  • Can You Break Down a Workshop into Small 5-Minute Moments?

Creating focus

  • How do you help people stay on topic during a workshop?
  • ▶️ How can I manage conflicts in workshops?
  • ▶️ How to create common ground between teams that have a lot of disagreement?
  • How do you ensure people can get unstuck in a workshop or meeting?

Decision making

  • How can you accelerate decision making and workshops?
  • How can I avoid group think and biasing in remote workshops?

Creating a workshop report like a service designer

  • ▶️ How can you be quicker and more efficient when you have to create a report about a workshop?
  • ▶️ What are the different levels of a workshop report?
  • What do I include in a workshop report website?

Mass participation workshops

  • How can you align people in mass participation workshops?

Synthesis in Service Design workshops

  • How do I manage to do live synthesis in workshops and stakeholder conversations?