Video transcript

This transcript was generated using Descript. So it might contain some creative mistakes.

Maia asked: How do I manage the relationships and conflicts that might happen in a workshop?

Use and set up roles at the beginning of the workshop. Because as a facilitator, you don't have to do everything. You can indeed outsource parts of the work that you don't feel comfortable with to other people.

For example, if you're not the best note taker. Then you can ask a workshop participant to help you with the note taking.

The same goes also with the conflict management part.

Often in a workshop group, there is some wise older person who knows how to deal with conflicts. She has seen plenty of conflicts in her life and she knows how to go through them.

Therefore, before the workshop, you can engage with this wise person and ask her if she would be willing to have the role of the conflict resolution person.

Then on the day of the workshop in your introduction, you can clarify the different roles that people have.

Usually saying that there is a conflict resolution person in the room is already enough to create a safe space where people can really collaborate in a positive and respectful way.

A coaching question

This question was covered during a coaching session of the Master Service Design of the HSLU, Lucerne University of Applied Sciences and Arts