Free Course: What is the Service Designer mindset?
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About this course

Why I created this course
What you’ll learn
1. Service designers focus on a human-centered approach

Introduction
Service designers believe everyone is a user
Service designers are not the experts, others are
Recommended course: 100 Service Design Principles
Service designers believe perception is key
2. Service designers love to make shit happen

Introduction
Service designers prototype instead of talking
Service designers love to fail
Service designers go from low fidelity to high fidelity
3. Service designers are lazy

Introduction
Service designers steal and adapt tools from smarter people
Service designers look for lazy solutions
Service designers repackage older ideas
Service designers love simple solutions
4. Service designers don’t think in terms of silos but in journeys

Introduction
Service designers believe services are like icebergs
Service designers think in journeys
Service designers aren't focused on just one company
5. Service designers deal with uncertainty

Introduction
Service designers accept that they are weak
Service designers understand the phases of a design project
They separate divergent from convergent thinking
Recommended Article: The Design Process: What is the Double Diamond?
Service designers know that innovation is a mess
Recommended Reading: The Design Squiggle Story
Service designers know that change needs many steps
Recommended Reading: Understanding the Kubler-Ross Change Curve
Service designers make step-by-step decisions
Recommended Video: An Introduction to Assumptions Mapping with David J. Bland
Recommended Video: Introducing the Eisenhower Matrix
Recommended Reading: How to Use Dot Voting Effectively
Service designers summarize what they learn
Recommended Reading: Affinity Diagramming for Collaboratively Sorting UX Findings and Design Ideas
Service designers verify what they have learned from different angles
Going further

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Resources to go further
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Recommended Reading: The Design Squiggle Story