Service Blueprints
Service Blueprints
An introduction to Design Methods
Just the right amount of methods and research
Just the right amount of methods and research
A ping-pong approach to Design Methods
A ping-pong approach to Design Methods
Method libraries
Method libraries
What it is
A Service Blueprint shows what's the experience that a person has to go through in a service and what the organisation needs to do in order to make this experience happen.
For the nerds in here, it's basically a customer journey with an additional view of the backstage.
A Service Blueprint is a great tool to:
Summarize how a service works today and diagnostic where things could be improved
Imagine a new service and map out the complexity of all the things that are needed to make it happen
Resources to go further
All my resources on Service Blueprints (courses, templates, etc)