What is it?

Triangulation in research refers to using multiple methods or sources to confirm or validate something you learned. By using different methods and sources, you can get a deeper understanding and make sure that what you’ve learned isn’t just a random story that applies to one person.

How can I apply this?

• Use multiple research methods

• Speak with multiple people and don't focus just on one expert

• Mix quantitative and qualitative research methods

Going further

In my course "What is the Service Designer Mindset?" I wrote a lesson about triangulation called "Service designers verify what they have learned from different angles"