Service Design Tools Methods Library

Service Design Tools Methods Library

Three things I like about this methods library

  1. Tons of sorting options: you can sort the methods in many different ways: by moment of the design process, by the people you want to work with, and so on.

  2. Enhanced tools: the team has also improved some old classics, like personas with elements from the world of complexity, system thinking or strategic foresight.

  3. It's a community library: you'll find case studies, examples of how each method is used, and you can even contribute to the library with your own examples and case studies.

Open the methods library

An introduction to Design Methods

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  • Welcome to this tiny course

My favorite design methods

  • Introduction
  • Interviews
  • Workshops
  • Solo brainstorming in group with prompts
  • Fast idea generator
  • Affinity sorting
  • Dot voting
  • Service Blueprints
  • Wizard of Oz or Concierge service prototypes
  • Landing page test

Just the right amount of methods and research

  • Introduction
  • Triangulation
  • Saturation
  • Creating a methods mix
  • Frameworks to choose your design methods
  • Going further: articles and books on Lean Research

A ping-pong approach to Design Methods

  • Introduction
  • What I mean with "ping" and what's the problem with it
  • What's the "pong"

Method libraries

  • Introduction
  • This is Service Design Doing's methods library
  • Service Design Tools Methods Library
  • IBM Entreprise Design Thinking Methods Library
  • Google's Design Sprint's Methods Library
  • IDEO Design Kit's Method Library
  • Hyperisland's methods library
  • Design Research Technics's methods library
  • Session Lab Facilitation Techniques Methods Library
  • 18F's Methods Library
  • Mitre Innovation's Methods Library
  • HSLU Spatial Design Students Methods Library
  • Going further: toolboxtoolbox

End and thank you note

  • Thank you note
  • Licence