What's the definition of a Service Blueprint?
What's the definition of a Service Blueprint?
Q&A: Service Blueprints and Journey Maps
The basics of a Service Blueprint
The basics of a Service Blueprint
Making Service Blueprints less overwhelming
Making Service Blueprints less overwhelming
Future State Service Blueprints
Future State Service Blueprints
For people who are from the design or innovation field I often describe a Service Blueprint like this:
A Service Blueprint is a customer journey map that also shows the backstage of what is invisible to the user but needed to make the service happen. It's a journey map with a backstage in short.
Service Blueprint resources
You can find all the Service Blueprint resources I've created here. This includes courses, templates and a library of external links and resources.