Cosmin Angheloni

Cosmin Angheloni


Why is this book interesting to you?

What I particularly liked in this book is that it follows the KISS (Keep It Simple Stupid) principle, backed up by real research-based data. Moreover, the humor used in the narrative and sketches gives a more personal and authentic touch and makes the reading pleasant and smooth, because I am sick and tired of best practices.

“If you want to kill queues, you first have to understand why they are formed.” – some Captain Obvious tips and advice involving little or no money, but followed by just a few.

For who isn't this book for or what parts sucked?

This book is not for anti-creative obedient cyborgs who just follow orders.

For non-cyborg readers like me, the font used in the headlines might be a little bit stressful, e.g. it disrupts the reading flow.


What other books would you recommend as companion to this one?

If you are a design & business afficionado, you might also enjoy these books:

  1. Funky Business Forever: How to Enjoy Capitalism

  2. The Design of Business

  3. The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you


Get in touch with Cosmin

Book: Service Design Principles 101-200

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Read the early reviews

  • Introduction
  • Mar Murube
  • Ravid Aloni
  • Oleg Koss
  • Corina Vladut
  • Jörn Kohlschmidt
  • Cosmin Angheloni
  • Trixy Basu
  • Angel Poon
  • Iason Foscolos
  • Nobuya Sato
  • Maaria Tiensivu
  • Deirdre Malone
  • Pablo Buet
  • KC Shiroma
  • Amy Ross
  • Taiss Quartapa
  • Sarah Yacoub
  • Cettina Raccuia
  • Hemul Goel
  • Mani I
  • Dan Levy
  • Aarón González
  • Sanmitra Chitte
  • Sharanya Sribabu