Eric Chiu

Eric Chiu



Howdy Eric! Could you explain what the fuck is Service Design?

Service design is inherently good.

In its purest form, it involves creating moments in which people gain value from other people and systems through interaction; the true benefit lies in the act of sequencing the cadence, context and emotional experiences of these moments. 

Systems don’t exist in timeless vacuums, and neither does the kind of experiential work service design entails.


An answer by Eric Chiu

Washington, DC, USA
Interaction Designer, Nava Public Benefit Corporation

Upcoming Book: What the fuck is Service Design?

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Introduction

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The answers

  • Alexandru Raduca
  • Andrea Haydon
  • Cathy Huang
  • Daniel Caja Rubio
  • Dennis Hambeukers
  • Eliisa Sarkkinen
  • Elizabeth Meehan
  • Eric Chiu
  • Felix Maximiliano Obes
  • Filipe Campelo Xavier da Costa
  • Hilton Menezes
  • Israel Lessak
  • Jane Vita
  • Jenine Lurie
  • Judy Mellett
  • Juha Tuulaniemi
  • Juliane Trummer
  • Kirsikka Vaajakallio
  • Klaus Weissmann
  • Kristel Van Ael
  • Leandro Mauricio Porras
  • Lisa George Morris
  • Matthew Oliphant
  • Mauro Bastos
  • Ole Kleffmann
  • Ric Edinberg
  • Robert Grossman
  • Silvia Baroni
  • Sónia Jerónimo
  • Stephan Businger
  • Teun den Dekker

Going further

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