Why is this book interesting to you?

The stories in this book are both relatable in the human sense, as well as being relevant in the professional sense. Daniele's lived experience highlights the good, the bad, and sometimes ugly examples of service design. Daniele reminds us the impact that organisations have in the way they choose to connect with their customers. As well as the little things that can be done which make all the difference.

For who isn't this book for or what parts sucked?

This book isn't a text book or instruction manual. By reading it won't make you a superstar service designer. I don't even recommend reading it in a single sitting. This is a book that isn't to be rushed. It contains short stories that should be enjoyed. Pick it up when you are stuck, or need some inspiration.

What other books would you recommend as companion to this one?

I am a big fan of these type of short stories that you can read at your pace. Similar types of books include: anything by Austin Kleon, Dave Trott, or Paul Arden.

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