Introduction
Introduction
Course: 100 Service Design Principles
Week 1: What Are the Basics of Service Design?
Week 1: What Are the Basics of Service Design?
Week 2: How Can You Make People Less Frustrated?
Week 2: How Can You Make People Less Frustrated?
Week 3: How to Find out If You Make People Feel like Shit?
Week 3: How to Find out If You Make People Feel like Shit?
Week 4: How to Do Service Design Without a Budget for It?
Week 4: How to Do Service Design Without a Budget for It?
Week 5: How to Use Psychology to Improve Your Service?
Week 5: How to Use Psychology to Improve Your Service?
During this course, I’ll be giving you super short homework 🤓.
The idea of the homework is to help you transform what you just learned into something that you can use in your particular situation.
Your action booklet.
I’ve created for you a student booklet. In this booklet, you can write the results of your homework. Basically, you’ll write a short sentence in your student booklet as a summary. By doing so, at the end of the course, you’ll have what I call an “action booklet”. It’s a short booklet that you can read super quickly to bring into action whatever you have learned.
It takes just ten minutes.
I highly recommend that you use the student booklet and that you follow the homework. These are very short exercises that will not take you more than 10 minutes. But the value of having a personal and actionable summary of what you have learned at the end of the course is just gigantic.
Before you start.
I recommend you already get your copy of the booklet so that you're ready whenever the homework break comes in the course.
In the next section, you'll be able download (a PDF or Word Document) version of the student booklet or make a copy of it if you use Google Docs.