What comes after Service Design?

What comes after Service Design?

One of the good evolutions that Service Design brings is that it doesn't only focus on one type of humans (the end-user, the employee, the stakeholder) but wants to make services that are both good for the people who use them and the people who build them.
​
So Service Design brings in a way a shift from focusing only on one part of the service to serving all parts. But what would be the next evolution?

With the climate crisis, more and more people understand that we shouldn't just build things that serve humans, but that also provide value to the ecosystems, the other living species and the earth in general.
As always, there are different names for the same idea; here a few of the names I've seen:

  1. Humanity-Centered Design

  2. Planet Centric Design

  3. Earth-Centered Design

  4. Environment-Centered Design

  5. Sustainable Service Design

  6. Life-Centered Design

  7. Relational Design by Pause and Effect

These new fields are interested in sustainability but take a more complex and systemic view.

For the french speaking

If you speak french, you can listen to a 43 minutes conversation I've been a part of about this idea of beyond human-centred design:

Q&A: Philosophy and Mindset questions about Service Design

Buy nowLearn more
  • ▶️ What are the different stages of the maturity of Service Design within an organization?
  • ▶️ What's the invisible role of the service designer within an organization?
  • Does making things fun have a real impact?

Inspiration

  • How can I create and share a compelling service design vision?
  • What are great quotes to inspire service design work?
  • What does a service design company need to be successful?

Beyond Service Design

  • How can service design skills be used outside of work in day to day life?
  • ▶️ Is Service Design becoming a religion?
  • How can Service Design improve my mental health?
  • Where can I learn more on how to use Service Design in everyday life?

Values in Service Design

  • ▶️ How can service designers help decolonize design?
  • How can I use company values in my Service Design work?
  • How can I spot innovation theatre or Service Design theatre?
  • ▶️ How can I use the company culture in your service design work?

Good and Bad

  • ▶️ Can "bad" service be "good" service?
  • ▶️ Should we really make all experiences less shitty?
  • ▶️ What's too much service?
  • ▶️ Can you design a too good workplace?
  • What are the advantages and disadvantages of using a service design approach?
  • ▶️ What are some of the biggest misunderstandings and myths about service design?
  • Do you have to be a dick to be a great design leader?
  • What are some of the dark sides of Service Design?
  • Will Service Design save the world?

Future and past of Service Design

  • ▶️ How has Service Design changed over the last years?
  • ▶️ What's the history of Service Design?
  • What comes after Service Design?
  • Will AI remplace Service Designers?
  • How can I use AI responsibly in my Service Design work?

How to name things in Service Design

  • Should Service Design have another name?
  • ▶️ How should we call the people we serve?
  • What's the difference between playful experiences and gamified experiences?

Efficiency and Service Design

  • How to not lose the time we save from better tools and processes?