Quotes about Service Design

Service design is 10% design...
90% creating the conditions for design to happen
That means understanding constraints, building relationships with stakeholders, getting funding, winning buy-in…the list goes on
Yet most service design education focuses on the 10%
Why?!

— Lou Downe

Imagine you have two coffee shops right next to each other selling the exact same coffee at the exact same price. Service design is what makes you walk into the one and not the other, come back often and tell your friends about it.

— Marc Fonteijn

Quotes about good services

The easiest way to stop piracy is not by putting antipiracy technology to work. It's by giving those people a service that's better than what they're receiving from the pirates.

— Gabe Newell

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

— Jeff Bezos

Quotes about service

Everybody can be great, because everybody can serve.
You don’t have to have a college degree to serve.
You don’t have to make your subject and your verb agree to serve….
You only need a heart full of grace, a soul generated by love.

— Martin Luther King

Service to others is the rent you pay for your room here on earth.

— Muhammad Ali

The best way to find yourself is to lose yourself in the service of others.

— Mahatma Gandhi

To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.

— Douglas Adams