How can I use AI responsibly in my Service Design work?

How can I use AI responsibly in my Service Design work?

As at the time, we haven't much distance with our usage of AI, and there isn't regulation about the usage of AI, I believe the one thing that is very practical and down to earth that we can do is to share openly when we're using AI.

In my own work, I now disclose:

  • When I use AI

  • What type of AI tool I used

  • And the level of use it was: is it fully based on AI, or did AI provide a first shitty draft

When the work is only done by me, I don't disclose that as I feel this is just what people expect normally.

The inspirations

This was inspired by Strategic Designer Krasi Bozhinkova when she shared a story by FastCompany where they asked the studio Artefact to imagine three prototypes that could inspire others. One of which was simple labels:

The website ai-label.org offers an open-source alternative to this idea of AI labels:

Going further

To go further, you can read a tiny blog article I wrote on "How and why I'm using AI labels in my digital brain".

Q&A: Philosophy and Mindset questions about Service Design

Buy nowLearn more
  • ▶️ What are the different stages of the maturity of Service Design within an organization?
  • ▶️ What's the invisible role of the service designer within an organization?
  • Does making things fun have a real impact?

Inspiration

  • How can I create and share a compelling service design vision?
  • What are great quotes to inspire service design work?
  • What does a service design company need to be successful?

Beyond Service Design

  • How can service design skills be used outside of work in day to day life?
  • ▶️ Is Service Design becoming a religion?
  • How can Service Design improve my mental health?
  • Where can I learn more on how to use Service Design in everyday life?

Values in Service Design

  • ▶️ How can service designers help decolonize design?
  • How can I use company values in my Service Design work?
  • How can I spot innovation theatre or Service Design theatre?
  • ▶️ How can I use the company culture in your service design work?

Good and Bad

  • ▶️ Can "bad" service be "good" service?
  • ▶️ Should we really make all experiences less shitty?
  • ▶️ What's too much service?
  • ▶️ Can you design a too good workplace?
  • What are the advantages and disadvantages of using a service design approach?
  • ▶️ What are some of the biggest misunderstandings and myths about service design?
  • Do you have to be a dick to be a great design leader?
  • What are some of the dark sides of Service Design?
  • Will Service Design save the world?

Future and past of Service Design

  • ▶️ How has Service Design changed over the last years?
  • ▶️ What's the history of Service Design?
  • What comes after Service Design?
  • Will AI remplace Service Designers?
  • How can I use AI responsibly in my Service Design work?

How to name things in Service Design

  • Should Service Design have another name?
  • ▶️ How should we call the people we serve?
  • What's the difference between playful experiences and gamified experiences?

Efficiency and Service Design

  • How to not lose the time we save from better tools and processes?