About this talk

In this 27 minute talk I gave at the Service Design Global Conference in Toronto I share some key historic moments that shaped Service Design.

Going further

If you want to go further here a few resources to explore the history of Service Design:

• My book about the history of Service Design

• A webinar about the history of Service Design in Switzerland

The history of Service Design is also deeply linked with the history of other similar disciplines. Therefore you might want to check this article (with an awesome Miro board) called "A Holistic Look-back at UX’s Past Half Century" made by the lovely Peter Horvath.