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September 2023

How Can You Surprise The People You Serve? - Newsletter of September 29th 2023
Journey Management and Service Design - Newsletter of September 23d 2023
Announcing the first 9 guests of my international book tour - Newsletter of September 18th 2023
Practical questions to better serve others - Newsletter of September 10th 2023
Would you do this for a friend? - Newsletter of September 3d 2023
August 2023

The Servicematician: a new sort of in-house Service Designer - Newsletter of August 13th 2023
A good medication for the impostor syndrome - Newsletter of August 6th 2023
July 2023

How to design your services without AI - Newsletter of July 28th 2023
Martin Luther King the service designer - Newsletter of July 21st 2023
A question to spot badly designed services - Newsletter of July 17th 2023
Service Design in Government - Newsletter of July 8th 2023
June 2023

Unlimited curiosity- Newsletter of June 30th 2023
Learning Service Design in a bar? - Newsletter of June 18th 2023
One hour of Service Design coaching - Newsletter of June 18th 2023
A monk taught me how we learn Service Design - Newsletter of June 10th 2023
Bits of advice from Kevin Kelly- Newsletter of June 3d 2023
May 2023

Better workspaces & Service Design Day - Newsletter of May 29th 2023
Coaching x Service Design - Newsletter of May 21st 2023
A social experiment to help a lovely service designer - Newsletter of May 7th 2023
Strategic Foresight and Service Design - Newsletter of May 7th 2023
April 2023

The 5-week Service Design course starts tomorrow - Newsletter of April 30th 2023
Are Service Design Principles too simple? - Newsletter of April 22d 2023
A sneak peek into the 5-week Service Design Course - Newsletter of April 15th 2023
What's your Service Design question? - Newsletter of April 8th 2023
What's in the mind of someone hiring a Service Designer? - Newsletter of April 2nd 2023
March 2023

90% of people don't finish online courses - Newsletter of March 26th 2023
A community of 10'000 service design nerds - Newsletter of March 19th 2023
900 academic papers on Service Design - Newsletter of March 11 2023
Service Design Course and Academic Knowledge - Newsletter of March 3 2023
February 2023

Holidays, Designing Ends and Webinar Summary - Newsletter of February 25th 2023
AI prompts for Service Design, Swiss SDN and more Service Design content- Newsletter of February 19th 2023
Service Design AI, Volunteering and Principles - Newsletter of February 11th 2023
January 2023

Why more stress less: Newsletter of January 14th 2023
December 2022

Frugal service design: Newsletter of December 19th 2022
We all serve others: Newsletter of December 14th 2022
Good enough Service Design: Newsletter of December 1st 2022
November 2022

The Service Design Curse: Newsletter of November 5th 2022
October 2022

Effortless Service Design: Service Design Newsletter of October 22th 2022
Service Design Newsletter of October 14th 2022
September 2022

Service Design Newsletter of September 21st 2022
August 2022

Service Design Newsletter of August 25th 2022
Service Design Newsletter of August 15th 2022

April 2023

5 Lessons