This is a copy of the Service Design Newsletter I sent on June 18th 2023. You can join the Service Design newsletter here to get future updates directly in your inbox.

Hey lovely human 👋

This week I have for you 12 answers to common Service Design Questions on topics like Service Blueprints 🗺️, career 🧳, business 💰 and more.

You also get access to a more than one hour of Service Design coaching if you are up to it.

Greetings from Switzerland,
Daniele 🧔🏻‍♂️

Service Design Coaching recording

This Saturday I had a bit of extra time and could invite a few people for a coaching session on Service Design. You can watch the full non edited coaching session here.
(Many of the questions covered have been extracted as clips for the Q&A links below)

Service Design Questions

I'm slowly building a library of answers to the most common questions about Service Design. Here are the new ones:

Philosophical questions

1. What are the different stages of the maturity of Service Design within an organization?

2. What's the invisible role of the service designer within an organization?

Other fields

1. What's the interplay between business and Service Design?

2. Should I know the business terminology as a service designer?

3. Should we replace Service Design by System Thinking?

Tools

1. I'm overwhelmed by the amount of tools, which ones should I really use?

2. Research to do before doing a Service Blueprint?

3. What are some common mistakes to avoid when you create a Service Blueprint?

4. When should I use a stakeholder map or ecosystem map?

Career and learning

1. Should I go to school or learn on the job?

2. How can I realize that I bring lots of experience when I transition to Service Design?

Other

1. What's the state of Service Design in Finland?