Strategic Foresight and Service Design - Newsletter of May 7th 2023

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This is a copy of the Service Design Newsletter I sent on May 7th 2023. You can join the Service Design newsletter here to get future updates directly in your inbox.

Hey lovely human 👋

This week I'd like to invite you to the next webinar on Strategic Foresight and Service Design with my mate Pascal, and I have new content for you:

  • 3 new Service Design Principles for the workplace 🖥️ and better communication 📢

  • 4 new answers to Service Design Questions about tools ⚒️ and sustainability 🌳

  • 1 update to a Service Design Question 


Greetings from Switzerland,
Daniele 🧔🏻‍♂️
p.s. as it's tradition, you'll find all the links and more details below for when you have more time 👇

Next webinar: Strategic Foresight for Service Design, a primer with Pascal Wicht 

In 10 days, I'll host a webinar with my mate Pascal Wicht on Strategic Foresight and Service Design.

As Pascal and I are old friends, the webinar will be designed less like a formal interview and more like a conversation between friends to which you are all invited. During this conversation, we will cover questions like:

  • What is Strategic Foresight?

  • What are some of the key mindsets or principles of Strategic Foresight?

  • How can Service Design practitioners apply Strategic Foresight skills?

  • How does Strategic Foresight play a role in your daily life?

  • What are resources and references to check out when you are curious about Strategic Foresight for Service Design?

Save your seat for free

Or get more information on the Swiss Service Design Network website here.

New Service Design Principles

“A Service Design Principle is an idea, a tip, an advice or a principle  to improve the human experience.” These are the latest principles I've been working on.

  1. Show me where I left last time

  2. Write a note to know where you left things and what this is

  3. Show me where my money goes

Service Design Questions

I'm slowly building a library of answers to the most common questions about Service Design. Here are the new ones:


New questions

  1. What are good tools to create wireframes?

  2. Where can I find the latest tools for my Service Design work?

  3. How can I create more sustainable digital services?

  4. What are resources to learn how to make sustainable services?


Updated questions

  1. How to evaluate the value/purpose of a service? Added references to planet-centric design criteria