Improve your user experience with a pre-built series of remote workshops
Improve your user or customer experience with a Miro Board Template that comes pre-loaded with 200 inspirations elements and 4 exercises to turn these inspirations into real improvements in your service or product.
The workshop cards
Get 200 workshop cards as inspiration
Get 200 Service Design Principles that can inspire positive changes in your customer or user experience.
With details and references
For each workshop card, you get access to the story that inspired it with links to further references if you want to go deeper.
Pre-sorted in 8 categories
The workshop cards are split into 8 categories to make them even more usable. The categories are: "Service Design Mindset", "Errors and Frustrations", "Waiting", "Choice and Change", "Human Touch", "Communication", "Simplicity", "Workplace".
The workshop exercices
All the workshop exercises are based on the "card sorting" methodology and work best if you do the exercise in a team setting.
The sorting exercice
This exercice helps you identify which of these principles would be helpful to implement as soon as possible or in the future.
With Miro's Visual Notes feature in the sidebar, you can see an overview of all the content. You can zoom in automatically in one exercise or one category of workshop cards in just one click.
Because the workshop cards are built with the native Card Feature in Miro, you can get detailed content for each card in just one click. When you move the card, the additional content also comes with the card.
I'm Daniele an Innovation Coach and Service Designer from Switzerland.
I worked with clients from all over the world to help them find innovative solutions to their problem. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community. That's why I've built the Swiss Innovation Academy.