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Service Design Q&A Library

400+ lessons

Find an answer to your Service Design Question in these answers written by Daniele, your fellow Service Design nerd.

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Service Design 101

What are the essential things to know about Service Design when you start with it?

Q&A: Basics of Service Design

  • 11 Lessons

Learn the basics of what is Service Design with these questions.
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Q&A Value and impact of Service Design?

  • 6 Lessons

What are the key numbers and way to show that Service Design has a great Return on Investment?
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Q&A: Examples of good Service Design

  • 3 Lessons

What are examples of existing services that deliver a great customer experience and are therefore exemplary at Service Design?
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Service Design Education

How can you learn and teach Service Design?

  • Free

Q&A Learning Service Design

  • 24 Lessons

These questions will help you in your journey into learning Service Design. By the way, welcome in the Service Design community!
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Q&A Teaching Service Design

  • 14 Lessons

How do you teach Service Design to the next generation of service designers?
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Q&A: Coaching and Service Design

  • 14 Lessons

Learn coaching skills that you can use during your Service Design and projects to help colleagues, partners or stakeholders.
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Q&A: Books that help for Service Design work

  • 9 Lessons

What are interesting books to read for Service Design practitioners?
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Q&A: Academic and scientific view of Service Design

  • 4 Lessons

Discover how academics and the scientific community explores the topic of Service Design.
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Service Design as a career

What are all the things you should know if you want to make Service Design your profession?

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Q&A: Career in Service Design

  • 34 Lessons

Interested in starting a career in Service Design? Or maybe even interested in starting your own Service Design agency? Read these questions and answers.
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Q&A: Hiring service designers

  • 3 Lessons

How can you find the right talents for your Service Design team?
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Q&A: Portfolio for Service Design

  • 12 Lessons

Learn what it takes to build a portfolio that gets you hired as a service designer.
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Service Design Skills

What are key skills that help you do better Service Design work?

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Q&A: Research in Service Design

  • 36 Lessons

How to do research activities as a Service Design practitioner?
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Q&A: Ideation and Service Design

  • 2 Lessons

How can you find good ideas to improve your services or products and how can you make sure you continue to work on the best ones?
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Q&A: Prototyping and Service Design

  • 10 Lessons

How can you make a first shitty draft of your new service ideas?
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Q&A: Workshops and facilitation with Service Design

  • 37 Lessons

Questions about how to use workshops and better facilitate meetings in Service Design projects.
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Q&A: Service Blueprints and Journey Maps

  • 26 Lessons

The Service Blueprint is the key and maybe most unique Service Design tool out there.
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Q&A: Presentations and Service Design

  • 14 Lessons

Research reports, pitch decks, workshop slides. As a service designer presentations are an important tool to master to share information, test ideas and motivate people. In this section, you'll learn how to create better presentations with a touch of Service Design.
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Q&A: Tools and methods for Service Design

  • 12 Lessons

Service Designers steal a lot of tools and methods from other fields but they have also a few of their own.
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Q&A: Digital Apps for Service Design

  • 10 Lessons

What are digital tools and apps that can make your Service Design work better and more efficient?
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Q&A: Design Sprints and Service Design

  • 36 Lessons

How can you use and adapt the classical 5-day Design Sprint in Service Design projects?
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Q&A: Building a Service Design community

  • 6 Lessons

How can build and grow a community of Service Design enthusiasts?
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Q&A: Lobbying and Networking in Service Design

  • 1 Lesson

Discover how you can motivate people to support you in your Service Design projects.
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Service Design projects

How can we run Service Design projects, internally or in government?

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Q&A: In-House Service Design

  • 7 Lessons

How can Service Design professionals be embeded within an organization?
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Q&A: Service Design Projects

  • 12 Lessons

How can you start, run and avoid the challenges of Service Design projects?
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Q&A: Service Design in government

  • 6 Lessons

Learn how to use Service Design to improve public services for citizens.
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Eco Social aspects

How can we make Service Design better take into consideration sustainability, social aspects and accessibility?

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Q&A: Accessibility and Service Design

  • 2 Lessons

Learn how you can make your service accessible to all humans.
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Q&A: Sustainability and Service Design

  • 6 Lessons

Learn how you can create services that improve not only the lives of people but also the lives of all organisms and the world.
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Advanced Service Design

What are deeper questions about Service Design

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Q&A: Service Design Principles Library

  • 44 Lessons

“A Service Design Principle is an idea, a tip, an advice or a principle to improve the human experience.” Learn how to create your own library of Service Design Principles.
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Q&A: Philosophy and Mindset questions about Service Design

  • 29 Lessons

What are the deep questions about Service Design that are a bit philosophical?
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Q&A: Strategy and Service Design

  • 5 Lessons

How can Service Design help set strategies?
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World wide Service Design

How is Service Design practiced in different regions of the world?

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Q&A Service Design in Switzerland

  • 18 Lessons

What makes Service Design an interesting place to practice Service Design?
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Q&A: World wide Service Design

  • 2 Lessons

Discover how Service Design is viewed and practised all around the world.
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Service Design and other fields

How does Service Design compare and play along with other fields of the design and innovation world?

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Q&A: Comparing Service Design to other fields

  • 10 Lessons

How does Service Design compare to other fields like UX, Customer Experience, Product Design, etc.? And how does Service Design benefit from them?
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Q&A: Storytelling and Service Design

  • 4 Lessons

How can you use Storytelling to become a better Service Design practitioner?
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Q&A: Strategic Foresight and Service Design

  • 2 Lessons

Learn how to use Strategic Foresight to improve your work as a Service Design practitioner.
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Q&A: Spatial Design and Service Design

  • 2 Lessons

Learn how to use Spatial Design to improve your work as a Service Design practitioner.
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Meet the creator

I'm Daniele an Innovation Coach and Service Designer from Switzerland.

I worked with clients from all over the world to help them find innovative solutions to their problem. I've been blessed to be able to learn a lot. 
Today I want to share  these learnings back with the community. That's why I've built the Swiss Innovation Academy.