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Featured course for beginners

  • Free

Free Course: What is Service Design?

  • 80 Lessons

Discover what Service Design and why it is powerful to enhance the customer experience
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Beginner courses to learn Service Design

  • $800 or 4 monthly payments of $200

Course: 100 Service Design Principles

  • 160 Lessons

Stop struggling to get those pissed customers and users to love you! Learn 100 simple principles that you can apply today to enhance your customer experience.
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  • Free

Free Course: What is Service Design?

  • 80 Lessons

Discover what Service Design and why it is powerful to enhance the customer experience
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  • Free

Free Course: What is the Service Designer mindset?

  • 40 Lessons

Finally understand how service designers think and what makes them such a special group of innovators.
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Newsletter

Weekly Service Design Digest

I share once a week the latest resources I've built around Service Design.

You're signing up to receive emails from Daniele via the Swiss Innovation Academy

Beginner courses about workshops facilitation

  • Free

Ten simple Remote Workshops rule of thumbs

  • 14 Lessons

Learn 10 tips that will help you create a lovely experience for the participants of your next remote workshop or meeting.
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  • Free

Why do workshops work? [beta]

  • 34 Lessons

Learn why workshops are such a great collaboration tool for any organization.
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Other innovation courses for beginners that cover the basics of innovation skills

  • Free

Ten simple UX rule of thumbs

  • 14 Lessons

Learn 10 very simple UX design rules of thumb that will help you make your app simpler and better for your users. 
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  • Free

Basics of Ideation for Innovation (Alpha version)

  • 55 Lessons

A future course teaching ideation theory and methods.
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  • Free

Basics of Experience Mapping for Innovation

  • 37 Lessons

Learn the basics of customer and user experience mapping, avoid the common traps  and build your first experience map.
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  • Free

Basics of Personas for Innovation [beta]

  • 43 Lessons

A future course to help you learn the basics of personas, don't fall in the common traps and build your first persona.
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  • Free

Baselines and metrics for incremental innovation

  • 27 Lessons

An introduction to using baselines to measure the impact of your next innovation project.
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Innovation checklists for beginners

  • Free

Workshop Checklist

Remember to take all the important material for your next workshop.
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  • Free

Persona heuristic evaluator

A fully editable persona template with a heuristic evaluation sidebar
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  • Free

Prototyping questions (Notion and PDF template)

A set of questions you can use to test almost any prototype
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Beginner templates for innovation

  • Free

Persona template

A fully editable and free template to create your personas in Microsoft Word, Google Slides or Apple Keynote
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  • Free

Minimal Persona (Notion Template)

A minimalist template that helps you summarize your user research with a Persona directly within Notion.
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  • Free

Empathy Map (Notion Template)

Create, edit and share your next empathy directly within the Notion note taking app.
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  • Free

Idea Note Taker

Capture ideas during workshops with in a structured format.
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  • Free

Minimal Service Blueprint (Notion template)

Create, share and export your next Service Blueprint directly within Notion.
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  • Free

Minimal Assumption Map (Notion Template)

Verify what you think you know in order to not fuck up your research
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  • Free

Business Model Canvas (Notion template)

Create, share and export your Business Model Canvas directly within the Notion app.
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  • Free

Experience Storyboard Template

Prototype on paper key moments of a user experience.
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  • Free

Feedback Template for Miro

A structure to give feedback remotely to other designers and innovators.
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Meet the creator

I'm Daniele an Innovation Coach and Service Designer from Switzerland.

I worked with clients from all over the world to help them find innovative solutions to their problem. I've been blessed to be able to learn a lot. 
Today I want to share  these learnings back with the community. That's why I've built the Swiss Innovation Academy.