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Service Design Katas

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  • 25 Lessons

Simple exercices you can do daily to improve your skills in Service Design.
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What is a Service Design Kata 💪?

Kata is a Japanese word (型 or 形) meaning "form". It refers to a detailed choreographed pattern of martial arts movements made to be practised alone. — Wikipedia

In this "course" I wrote short little exercices, that I call Service Design Katas. These help to improve your skills in Service Design. 

How does a Service Design Kata look like?

Each Service Design kata is made of a super short exercice description that you can use to improve a typical Service Design skill.

What skills do the Service Design kata help improve?

User Research

Become better at interviews, observation and other field research technics.

Mapping

Become better at mapping complexity by practising tools like stakeholder mapping, Service Blueprint, etc.

Prototyping

Become better at building your next service or product idea quickly and cheaply.

User testing

Become better at testing your ideas with customers and users to learn how to improve your ideas.

An overview of all the Service Design Katas

Introduction

The Service Design Katas

Interview 5 people
Mystery shopper
Stakeholder map of your family
Grocery shopping storyboard
Search why hospitals suck
Service Blueprint of your work
Better calendar prototype
Diary study about travel
Pitch a service idea in video
Make a test on usabilityhub
Map the journey of your friend
Reception area cardboard prototype
A hotline that doesn't suck
Mental health bot prototype
Leave a service and learn
Video call role play
Test and steal
Ideas for good
Experience a handicap
Pitch the value of Service Design
Be a tourist in your own service
Map your commute
Explain Service Design to different people

Contribute

Service Design Kata from the community

Meet the creator

I'm Daniele an Innovation Coach and Service Designer from Switzerland.

I worked with clients from all over the world to help them find innovative solutions to their problem. I've been blessed to be able to learn a lot. 
Today I want to share  these learnings back with the community. That's why I've built the Swiss Innovation Academy.