Bravo! You made it to the second chapter of this course! 🙌 In the previous chapter, you learned that service designers have a human-centered approach. In this chapter, we will uncover a new character trait that defines how service designers work.

Service designers love to make shit happen

In this second chapter, you learn that services designers love to make shit happen fast and as often as possible ⚡️. You learn that a good service designer
  1. Prefers to create a shitty first draft than speaking for hours about it;
  2. Sees failure not as a problem but as the most awesome learning opportunity, and;
  3. Has a special method to fail faster by choosing the right amount of work he puts in his first drafts.