Bravo! You made it to the second chapter of this course! 🙌 In the previous chapter, you learned that service designers have a human-centered approach. In this chapter, we will uncover a new character trait that defines how service designers work.

Service designers love to make shit happen

1. Prefers to create a shitty first draft than speaking for hours about it;
2. Sees failure not as a problem but as the most awesome learning opportunity, and;
3. Has a special method to fail faster by choosing the right amount of work he puts in his first drafts.