This is a copy of the Service Design Newsletter I sent on April 22d 2023. You can join the Service Design newsletter here to get future updates directly in your inbox.

Hey lovely human 👋

This week I have 3 new Service Design Principles for you, 1 new question answered, and I'm sharing with you the final link to join the 5-week Service Design course until Monday 🎁

Greetings from Switzerland,
Daniele 🧔🏻‍♂️
p.s. as usual, you'll find everything below 👇

Join the 5-week Service Design course

You can still join the course today or Monday via this special link that gets you 200$ off the full price because the course starts tomorrow! Yes, I love to reward your curiosity about Service Design. And yes, I'm excited to start after all these weeks of preparation!

New Service Design Principles

“A Service Design Principle is an idea, a tip, an advice or a principle  to improve the human experience.” These are the latest principles I've been working on.

1. Give me some time before the new policy changes

2. Do what you don’t want to do

3. Repeat 7 times the same information in different ways and places

New Service Design Questions

I'm slowly building a library of answers to the most common questions about Service Design. Here are the new ones:

1. Can "bad" service be "good" service?

Latest Service Design Webinars 

You can watch the recording, get the slides and more of the Sneak Peek Webinar about my 5-week Service Design course.