This is a copy of the Service Design Newsletter I sent on July 8th 2023. You can join the Service Design newsletter here to get future updates directly in your inbox.

Hi lovely human 👋
This week I want to share with you an upcoming webinar and 5 answers to common questions about Service Design in Government.

Greetings from Switzerland,
Daniele 🧔🏻‍♂️
p.s. as always you'll find all the links below 👇

Everything can be designed—even the government services you hate.

We were in holiday in the home town of my father in Sicily. That day my dad needed to send a package, and when you are a kid, every opportunity to hang out with your dad is like a little adventure.

So we go to the post office. At first, this post office didn't feel much different from the ones I used in Switzerland. Sure, the temperature was much warmer, but I never had the opportunity to go to the post office with my swim shorts.

It's only after a while that I noticed the real difference.

This particular post office was boring as hell when usually shadowing my dad doing admin stuff felt like an adventure. Here shadowing him meant...

Waiting...

And waiting...

And even more waiting...

I didn't know it back then, but the fact that government services work well, like the post office, can be learned, copied and even inspired.

That brings me to this week.

This week I went into a rabbit hole on how national and even local governments worldwide use Service Design so that little kids have an adventure when they follow their parents in public services.

I've found manuals, processes, case studies, patterns and even a model to measure how mature a government agency is when it comes to serving its citizens well.

You'll find all of that below in the Service Design Questions.

Service Design Questions

I'm slowly building a library of answers to the most common questions about Service Design. Here are the new ones:

New questions about Government and Service Design

1. How can you measure the maturity of your Service Design practice in a local government?

2. What are common patterns for public services?

3. Where can I find case studies about Service Design in the public sector or for the government?

4. What are processes for service design in government or public services?

5. What are resources to learn service design for the public sector?

Upcoming Service Design Webinar:
Storytelling x Service Design with Romain Pittet

On the 19th of June, I’m hosting a webinar with the Swiss Service Design Network with storytelling nerd and old friend Romain Pittet.

Save your seat for free

N.B. newsletter tool beta testing

I'm beta testing the new newsletter tool from Podia. That's why the newsletter looks different from usual. It's also why there might be some visual bugs, on your side.