This is a copy of the Service Design Newsletter I sent on March 3 2023. You can join the Service Design newsletter here to get future updates directly in your inbox.

Hey lovely human 👋

This week I'll share with you:

• 10 new answers to Service Design questions.

• One question I have for you about my next Service Design course.

Greetings from Switzerland,
Daniele 🧔🏻‍♂️

p.s. as always, everything is below for you to explore when the time is right 👇

My not-so-secret next course

I have this not-so-secret project I’m working on. It’s a remote 5-week service design course that focuses on getting shit done.

As you may already know, the world of service design is rapidly growing, and professionals with the right skills and knowledge are increasingly in high demand. Unfortunately, many of us feel stuck and unsure of how to use service design.

The course is based on content I've created over the last 10 years and that has been used or recommended by individuals working at Google, IKEA, Visa, Airbnb, WordPress and many more organisations.

Before I share more about this course in the next weeks, I have a question for you:

What dream result would you like to get at the end of the five weeks? Or what problem are you trying to fix with it?

Yes, I'm a curious little animal :P

I'm excited to hear from you and will share more about this course in the next weeks.

Service Design Questions

I'm slowly building a library of answers to the most common questions about Service Design. Here are the new ones:

New category: Academic and scientific view of Service Design

I’ve created a new category of questions and answers to help you discover how academics and the scientific community explore the topic of Service Design.

1. Where can I find academic papers on service design?

2. Who are academic experts on service design to follow?

3. What are interesting statistics related to Service Design?

New Service Design books questions

1. What are books on the Service Design process?

2. Where can I find and buy interesting books on service design?

New Service Design career questions

1. What are the industries where Service Design is the most used in Switzerland?

2. Can I work part-time as a service designer?

3. I’m x years old is it too late to learn service design?

Other Service Design new questions

1. Does service design research look like social sciences or market research?

2. What are other names used for service design?

Next Service Design Webinar

On Friday, 24th March, from 17:00 to 18:00, I'll host a free one-hour community webinar to explore the history of Service Design in Switzerland. This event is organised in partnership with the Swiss Service Design Network.

Save your seat now