This is a copy of the Service Design Newsletter I sent on May 21st 2023. You can join the Service Design newsletter here to get future updates directly in your inbox.

Hey lovely human 👋

This week I have for you:

• 5 new Service Design Questions answered about coaching 🛟 and accessibility 🧏 and 1 answer updated about workshops 👫

• 1 new Service Design Principle about the workplace 📦 and 1 principle updated about mental health 😇

• 1 backstage blog article 📝

• And a little sneak peek 👁️ about the impact of coaching for Service Design practitioners

Greetings from Switzerland,

Daniele 🧔🏻

p.s. you'll find all the links below as usual 👇

Service Design Principles

“A Service Design Principle is an idea, a tip, an advice or a principle to improve the human experience.” These are the latest principles I've been working on.

• New Principle: Ask the old guard for archives before you start working

• Updated Principle: Don’t let me do too much

Service Design Questions

I'm slowly building a library of answers to the most common questions about Service Design. Here are the new ones:

New questions

1. How can I make sure the colours I use are accessible?

2. How can you rebuild the motivation of a person?

3. How can you make the whole team benefit from personal coaching sessions?

4. What tools do you use for your coaching sessions?

5. What are the different coaching styles or modes?

Improved answers

1. How do you create psychological safety in a workshop? Added mention of two roles I assign to workshop participants

The impact of Service Design coaching

During the last few months, I spoke a lot about the 5-week Service Design course that started in May. So I figured I could share how it's going as it has now started 🙂

The first few coaching sessions happened. These are some of my favourite moments, as in these one-to-one sessions, we really get into the highly personalised teaching moment! Here are some of the results that really excite me:

The first few coaching sessions from the 5-week Service Design course happened. These are some of my favourite moments, as in these one-to-one sessions, we really get into the highly personalised teaching moment! 

People evaluated the impact of these sessions like this: 

"I feel more confident and have more clarity about what I want to do next year"

"I'm more at peace and more focused for the next step in my career"

"I now trust that I can get a Service Design job, and I have a good plan to do so!"

It feels pretty good to be able to support people in reaching these lovely changes!

That's also why in the last few weeks, I've started to publish a few answers about Service Design and coaching to motivate others to help by coaching the people they serve or work with.

Backstage articles

I love to explain how I'm building educational content. I'm trying to be as transparent as possible so that it might motivate others to create such content too. These are the latest blog posts I've written:

1. Early exploration of 8 apps to create a specialised Service Design ChatGPT tool