This is a copy of the Service Design Newsletter I sent on April 15th 2023. You can join the Service Design newsletter here to get future updates directly in your inbox.

Hey lovely human 👋

This week I'm inviting you to a free webinar where you'll get a sneak peek into the 5-week Service Design course! 💌

And as usual, you'll find below all the new Service Design content I've worked on this week:

• 3 new Service Design Principles 💡

• 6 common Service Design questions answered 🙋‍♂️

Greetings from Switzerland,
Daniele 🧔🏻‍♂️

New Service Design content

💡 New Service Design Principles

“A Service Design Principle is an idea, a tip, an advice or a principle  to improve the human experience.” These are the latest principles I've been working on.

1. Write it in multiple languages and with an illustration

2. Send me a text message when you are running late

3. Show me how I should fill this

🙋‍♂️ New Service Design Questions

I'm slowly building a library of answers to the most common questions about Service Design. Here are the new ones:

1. How can I keep the engagement and focus high during a presentation?

2. How can I embed a whiteboard in my presentation?

3. What's the history of Service Design?

4. What are important elements to put in a screener?

5. How much should I pay research participants?

6. How can I make sure my workshop ends on time?

Updated questions

1. Added links to 130+ additional chatGPT prompts that service designers can use

💌 A sneak peek into the 5-week Service Design Course of May

I'm excited that the 5-week Service Design course is starting soon.

Wondering what benefits you can get from the course? Here are just a few examples:

• You'll learn dozens of practical principles and tips that you can immediately apply to lots of real-world situations.

• You'll acquire new Service Design skills to help you improve your current job and maybe even take the next step in your career.

• You'll become part of a community of like-minded professionals passionate about service design and committed to helping each other succeed.

• You'll have access to a huge library of resources, including over 100 videos, a personal coaching session, and a personal learning plan that will help you continue growing and developing your skills even after the course ends.

• And most importantly, you'll gain newfound confidence in your abilities and a clear sense of direction for using Service Design in your personal and work life (yes, it's possible – just ask my wife!).

More practically, this course will teach you simple principles to

• Avoid missed appointments with a stupidly simple trick,

• Enhance your conversion rate by being lazy,

• Make the waiting experience suck less,

• Reduce cleaning costs with a bit of fun, and

• Solve problems without spending huge amounts of money.

So if you're interested, join the webinar on Tuesday 24th of April. 
I’ll take the time to answer all your questions about the course and give you a sneak peek of the course.

p.s. by joining the webinar, you'll get access to the early bird price, but 🤫 it's a secret.