1. What is Service Design?
Welcome to the first chapter.
What you’ll learn
This chapter covers the basics of “What is Service Design?” Here, you’ll learn the following:
- What services are and why they are so important
- What design is and why it matters
- What the field of Service Design is and how smart people around the world define the same
I have taken up a whole chapter to define Service Design. I know that’s a lot, but I think it’s interesting to really understand what stands behind these two words before going any further.