Free Course: What is Service Design?
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Introduction
1. What is Service Design
2. Where does Service Design come from?
3. What do Service Designers do?
4. The impact of Service Design
5. The tools and methods of Service Designers
6. The terminology that Service Designers use
7. Who does Service Design?
Going further

📌 5.2 Tools for the sense-making task

In chapter 3, I told you that service designers have to perform a task called sense-making to create learnings for all the data they have gathered in their previous research activities.

In this section, we will see a few tools for sense-making that Service Designers use. I’ll speak about three of them:

The five why method
The affinity sorting or mapping method
The service blueprint tool