📌 5.2 Tools for the sense-making task

In chapter 3, I told you that service designers have to perform a task called sense-making to create learnings for all the data they have gathered in their previous research activities.

In this section, we will see a few tools for sense-making that Service Designers use. I’ll speak about three of them:
  1. The five why method
  2. The affinity sorting or mapping method
  3. The service blueprint tool