4. The impact of Service Design

Great job mate! You are already halfway through the course! Keep up the good work and motivation!

In the previous chapter, you have learned the typical tasks that a service designer has to achieve.

What you’ll learn

In this fourth chapter, you’ll discover what the impact of these tasks is for businesses that use a Service Design mindset. I will share with you 3 selected case studies, which have measured the impact of their use of Service Design. Thereafter, mostly for the benefit of the very curious minds, I’ll share a few links to discover many more case studies of Service Design projects.