Great job mate! You are already halfway through the course! Keep up the good work and motivation!

In the previous chapter, you have learned the typical tasks that a service designer has to achieve.

In this fourth chapter, you’ll discover what the impact of these tasks is for businesses that use a Service Design mindset. I will share with you 3 selected case studies, which have measured the impact of their use of Service Design. Thereafter, mostly for the benefit of the very curious minds, I’ll share a few links to discover many more case studies of Service Design projects.