The last typical set of tasks that service designers have to perform is prototyping and testing. When they perform this set of tasks, they try to build a first draft of a selected number of new solutions and test them out with the people who will benefit from the same.

As you might discover in my other course “The Service Designer Mindset,” a service designer may test many different solutions, since they act on the belief that they don’t know everything. They can imagine solutions based on what they have understood from people; however, this is still an interpretation. You don’t really know if the solution you have imagined to fix a user’s frustration is the right one. So, by creating a quick first draft, service designers are able to test out the solution and find out what works and what doesn’t.