Should I collect more data?

Should I collect more data?

In summary

  • Less data means less work in the future

  • Less data means you can structure the data on the fly (for example during meetings)

  • Being able to structure data on the fly means you can better react to what's happening

  • Choosing what to record and what not to record reduces the amount of noise

My two cents

These days I see more and more technology and AI that let's you record everything you do.

For example, tools like Rewind let you record basically everything that happens on your computer.

The important thing for me is not so much having more data to work with but having the right data to use.

The example of interview notes

I could easily today record my research interviews using a tool like Otter that then gives you a full transcript of the conversation.

But often I choose to not do so, because it's just much more efficient to take notes of only the important stuff.

By choosing what data to record and what to leave out, I'm making the life of my future self much easier. I have less information to analyze and go through. A lot of the "noise" is already taken out.

The example of note taking in meeting

When it comes to note-taking in meetings, I've noticed that to me the important is not so much to have a recording of what is said, but rather to re-structure the conversation as it happens.

Taking notes by hand, forces me to record only what is important, as I don't have the time to record everything.

Most of the time, when people speak, they mix a lot of different pieces of information (tasks, decisions, context, etc.) Here note taking helps me to put this information in the right place to get a better overview instead of having the raw timeline of all the different elements that were shared.

It makes it also possible to see live that the conversation might only be focused on giving context, but no decisions are taken. This helps me then realize that we should take a decision to move forward.

As the discussion happens taking notes helps me also realise where the communication is blocked. If I don't take any more notes it's clear: the conversation doesn't add more valuable information and we can jump to another topic.

I realize that a lot of what is happening in a conversation is necessary to arrive to conclusions but not the whole road makes sense to be recorded for the future.

Q&A: Research in Service Design

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  • How do I verify that there are enough people with this problem?
  • How to prioritize user research?
  • What are good structures for a prototype?
  • Does research in service design look like research in social sciences or market research?
  • How can I know if I have a good product/service market fit?

Mapping

  • How do you start a competition analysis for a new physical service?
  • What are tricks when creating digital maps with Google Maps for research?

Recruiting and compensation of research participants

  • How much should I pay research participants?
  • What are important elements to put in a screener?
  • Should feedback be free?
  • Should I use family and friends in my prototyping testing sessions?
  • How do you recruit users and testers?
  • What are the different ways to recruit research participants?

Research reports

  • How can you make your research age well?
  • How can I visualise complex ideas with simple forms?
  • What's a good structure for a research report?
  • What are examples of research reports?
  • What information should be included in a design report?
  • ▶️ What is a good structure for a slide that summarises a research report?
  • ▶️ What are different types of research insights?
  • Why do I make websites for some workshop reports?

Synthesizing research

  • ▶️ How to structure the synthesis or insights of user testings?
  • How to analyze interviews or research data?
  • What to do when I'm stuck in analysis paralysis?
  • How can I turn open questions into numbered data?
  • How do I choose the chart type to show my data?
  • ▶️ What do I do with all the research I've made?

Surveys for Service Design

  • How can I combine surveys and interviews?
  • Is a survey a good start for a research project when you don't know much about the group you want to serve?
  • How can I make street or door to door survey less akward?

Note taking during research

  • How do you take notes during user interviews?
  • Where can I find sample interviews to train my note-taking skills?
  • Should I collect more data?

Shadowing for Service Design

  • How can I speed up a shadowing session?
  • What can make or break a shadowing session?
  • What should I do after a shadowing session?