⚠️ This is a work in progress: read this first

⚠️ This is a work in progress: read this first

Hi there,
I'm writing this next course called "What's the Service Design Process" in public.
This means I share my rough notes here so that you can already benefit of the learnings even before the course is finished.

Expect broken stuff

So if you open a page and nothing is in it, that's perfectly normal. It just means I haven't worked on that page yet but plan to do so in the future. On other pages you might just see a few notes, or a few links. And finally on other pages first drafts with dozens of mistakes give you a feeling of where this course will go at the end of the process.

Good for the curious ones

I believe that if you are a curious mind, even unfinished notes might be helpful as they'll be enough to start your own research and thinking. Also, community members asked me to share these notes even if they are unfinished. So that's what I do here.

Share your thoughts and comments

As this is a work in progress, you can participate in its shaping. When you see something missing, add a comment. When you disagree with something add a comment. 

Welcome in the mess of my brain

Greetings from Switzerland,
Daniele

Course: What is the Service design process?

Buy nowLearn more
  • ⚠️ This is a work in progress: read this first7

Introduction

  • Welcome2
  • Why I created this course3
  • Process versus mindset

Service Design Processes by academics and authors

  • Introduction
  • Stickdorn Service Design Process
  • Service Design Process by Moritz 20053
  • Kuer Process Model1
  • Austin Center for Design process model with culture & service gaps
  • New Service Development Cycle
  • Scheuing and Johnson Service Design Process
  • Connect Consortium Innovation process
  • Service innovation process based on foresight and service design

In house Service Design Processes

  • Introduction
  • Capital One Service Design Process
  • Service Design Framework by BT

Consultancies Service Design Process

  • Introduction
  • Evenson and Dubberly Service Design process1
  • Continuous Service Design by Futurice2
  • Frog Service Design Process2
  • Koos service design
  • The "old" Livework's Service Design Process
  • The "new" Livework's Service Design Process
  • Service and Business Design Process by Livework
  • Engine Service Design Process
  • Whitespace's Enterprise Service Design Process
  • Nile's Service Design and Future Forecasting2
  • Manyone's Service Design Process

Public Service Design Processes

  • Introduction
  • Service Design Playbook by British Columbia Government Public Service1
  • Civic Service Design Process
  • Service Standard by the UK Government Digital Service 2
  • Digital Service Standard criteria by the Australian Digital Tranformation Agency
  • The Scottish Approach to Service Design (SAtSD)1
  • Project X's innovation model by Innovationsguiden
  • Colour-in City design process
  • Go further: A guide for the application of Service Design in public organizations2
  • Service design and delivery process by the Digitial Transformation Agency of the Australian Government

Design process that inspire Service Designers

  • Introduction
  • D. School Design Thinking
  • Human Centered Design by Design Kit and IDEO
  • Double Diamond by The Design Council
  • The Design Squiggle by Damien Newman
  • Google Design Sprint
  • Design Sprint Quarter by Design Sprint LTD
  • Entreprise Design Thinking by IBM
  • Strategy development process by ABB
  • Living Lab's Innovation Process

Going further

  • Bravo
  • But remember don't become a process asshole
  • The limitation of the project view
  • Books and articles to go further
  • Next recommended course and a little 🎁
  • Thank you note1